LURCH AG General Terms & Conditions

§ 1 – Scope

The following General Terms & Conditions govern the contractual relationship between LURCH AG and consumers, who purchase goods via our online shop. Other terms and conditions apply for business customers and resellers.

§ 2 – Contract Conclusion

(1) The offers online represent a non-binding invitation to purchase goods.

(2) You can add one or several products to your shopping cart. During the course of the order process, you will be asked to enter your personal information and your preferences in terms of payment method, delivery specifications, etc. You will be submitting a binding offer of entering into a purchase contract with us by clicking the “Submit Order” button.

(3) We will send a confirmation via email in acceptance of the offer of purchase. The purchase contract is concluded at the time of receipt of this email.

§ 3 – Shipping Costs & Payment Types

(1) he shipping costs within Germany are €4.90. No shipping will be charged for orders with a total value above €29,90.

(2) International shipping costs to Austria are €10. There is no shipping obligation for foreign deliveries. We are unable to offer express deliveries outside of Germany. Any applicable customs duties are the responsibility of the recipient at the time of delivery.

(3) All prices are stated inclusive of statutory VAT unless stated otherwise.

(4) We offer the following five payment types for purchases in our shop:

• Prepayment: You will receive a prepayment invoice for your online order latest one working day after order confirmation by email. The item(s) will then be reserved fr you for a period of 3 weeks. We will dispatch your goods as soon as we have registered an incoming payment from you.
• SEPA-based Direct Debit Mandate: Your account will be debited within 14 days.
• Online Bank Transfer:Online bank transfer is a payment system offered by Sofort GmbH for cashless payments online.
• Credit Card: Your credit card will be debited with the amount once the item(s) is/are dispatched.
• PayPal: Your PayPal account will be debited immediately after your order has been received.

(5) The purchase price and the stated shipping costs are due immediately in full at the time of order; the same applies for partial deliveries.

(6) A set-off on your part is permissible only if your claim is undisputed or legally established.

(7) We are entitled to charge default interest at the rate of five percent above the current base interest rate of the European Central Bank should you default on your payment. Default begins two weeks after invoice receipt.

§ 4 – Delivery

(1) We deliver within 2-3 working days following order confirmation.

(2) Please refer to the product page for any exceptions. Express deliveries (within Germany) are available on request and against a surcharge.

(3) We will contact you immediately in case of delivery delays.

(4) We reserve the right of non-delivery in case of non-availability of the ordered goods. In that case, we will inform you immediately and will refund any payments received right away.

(5) lease make sure not to use or open any goods mistakenly delivered if you discover any discrepancies between your order and our delivery. Otherwise you will be required to refund any loss of value for these items.

§ 5 – Reservation of Title

The purchase object shall remain the property of LURCH AG until paid in full.

§ 6 – Cancellation Policy

(1) Right of Cancellation

You have the right to cancel this contract within fourteen days without having to state a reason. The cancellation period is fourteen days from the date on which you or a third party named by you and who is not the carrier have/has taken possession of the goods.

n order to exercise your right of cancellation, you must declare your decisionto us in written form (e.g. in a letter by post, a fax or email message) and address it to LURCH AG (Schinkelstrasse 6, 31137 Hildesheim, Phone: +49 (0)5121 / 749 91 74, Fax: 49 (0) 51 21-7 49 91 -50, Email: kundenservice@lurch.de). You can alternatively use the attached sample cancellation form. A timely dispatch of your notification to us regarding your cancellation within the cancellation period shall suffice.

Consequences of a Cancellation

Should you cancel this contract, then we are required to refund all payments received from you, including shipping costs (with the exception of additional costs as a result of you having chosen another shipping type than the low-cost standard delivery offered by us) without delay and latest within fourteen days of the date on which we received your contract cancellation. Unless agreed otherwise, we will refund using the same payment method you chose for your original transaction; under no circumstances will you be charged any fees for this refund. We have the right to hold back the refund until we have received the returned goods or until you can provide proof that the return is on its way back to us, whichever is the earlier date. You are required to return the goods without delay to the following address: LURCH AG, Schinkelstrasse 6, 31137 Hildesheim, Germany and in any case latest within fourteen days of the date you inform us of the contract cancellation. The goods shall be deemed returned in good time if you send or personally deliver the returns to us before the fourteen days have elapsed. The costs for the return shipment are your responsibility.

You will only be charged for any loss of value if said loss is due to any handling not required for testing the condition, features and function of the goods.

Exclusion of Cancellation

A right of cancellation is not given for contracts for the delivery of goods that are not prefabricated and for the manufacture of which a custom selection or requirement of the consumer is required or which are tailored specifically to the personal needs of the consumer.

(1) The statutory warranty rights in accordance with the following stipulation apply.

(2) We accept liability for damages due to a breach of our contractual obligations and in case of absence of a warranted quality of the goods. We do not accept liability for slight negligent breach of obligation, provided that the breach does not refer to contract-critical obligations or causes damage to life, body or health or infringes upon warranties or claims in accordance with the Product Liability Act. The same shall apply for breaches of obligation by our agents or legal representatives. In terms of physical objects, the contract-critical obligations include specifically the obligation to make available the object(s) of the contract and to transfer to you the ownership of said object(s).

§ 8 - Privacy & Security

(1) WWe value your trust and employ utmost care to protect your personal information against unauthorised access. The same applies for the update of your stored data records and the care and maintenance of your customer account with us.

(2) Your order, personal information and data regarding payment transactions are protected with technical security systems and additional access right procedures. The information required for business transactions is stored and will be forwarded to partner companies as part of order processing.

(3) Please read the privacy policy published on the website.

§ 9 - Customer Service

Our customer service is at your disposal for any questions you may have. Office hours are on working days from 9:00 am to 5:00 pm:

Phone: +49 (0) 5121 / 749 91 74
Fax: +49 (0) 5121 / 749 91 50
E-Mail: kundenservice@lurch.de